Tenants

Tenant Introduction

Tenants can rest assured that they will be well looked after when renting with us. We will only let properties in good condition owned by good landlords. We will be available to you by phone 24/7 for emergencies and you can be secure in the knowledge that any maintenance issues will be dealt with swiftly and efficiently. When you call the office you will speak to the same person every time; no leaving messages that get lost. We are also happy to help you with any issues you may need help with such as locating good schools, transport, furniture, contractors etc. If you would like us to find a suitable property for you to rent please contact us any time. We look forward to hearing from you.

How to Apply

Once you have decided which property you would like to apply for, you will be required to complete a referencing form and pay application and referencing fees. We will require copies of 2 forms of ID - one must include a photo (e.g. drivers licence or passport) and the other must contain proof of your current address. Each applicant must provide proof of ID.

When referencing has been approved (usually 2-3 days), a Tenancy Agreement will be drawn up and you will be required to pay the deposit and the first month's rent and it must be cleared in our account before the start date of the tenancy to avoid any delays. The deposit will be held by the DPS;

How the tenancy deposit scheme works

In the event of a dispute that cannot be resolved between the landlord and tenant, either party (or Jasmine Property Management) can instigate adjudication with the ICE (Independent Case Examiner). This must be done within 28 working days of the tenancy ending and the ICE must be sent the following:

The signed tenancy agreement
Inventory and schedule of condition for both check in and check out procedures
Evidence that the claimant has tried to negotiate a settlement
Tenancy registration number and details (Assured Shortholds only)

We must send the deposit (less any amount agreed by the parties and paid over to them) to the ICE within ten working days of the dispute being registered.

Once the ICE receives the documentation and deposit, the dispute will be adjudicated with 28 days. Once the adjudication has taken place the deposit monies will be distributed within ten days.

Where the amount of the deposit in dispute is £5,000 or more, the ICE does not generally adjudicate these cases, although he may do so at his own discretion and with the consent of the parties. Alternatively the parties must agree to submit to formal arbitration through the engagement of an arbitrator appointed by the ICE, the cost of which will be borne equally between the landlord and the tenant.

In all probability you will not need to call on the ICE. However, if you do, it is important that before the tenancy commences we organise a professionally prepared inventory and schedule of condition for the landlord. The schedule of condition must be signed personally by the tenant at check in and check out.

What the tenancy deposit scheme costs

There is no cost to the tenant.

Benefits

The deposit is fully protected and insured
The deposit is returned promptly if there is no dispute
In the event of a dispute it is quicker and less stressful than going to court
The property can be re let whilst adjudication is taking place
There is a guaranteed reimbursement of loss if the dispute is found in the landlord’s favour
There is a guaranteed reimbursement of loss if the dispute is found in the tenant’s favour

More Information

Should you wish to find out more about The Dispute Service, please visit http://www.thedisputeservice.co.uk or call 0845 226 7837.

You will be met at the property by us on your move in date where we will check through the inventory with you which you will sign once satisfied that it is correct. We will ask you to complete a standing order for your rent. After the utility meters have been read we will hand over the keys to the property.

Click here to download our Tenant Reference Form

Charges

Application Charges

£165 for one applicant.

£75 for each additional applicant

Check out fees

£30 Unfurnished

£60 Furnished

Company fee £150

It is also advisable to take out an insurance policy to ensure your items in the property. We can help you with this.